--- title: Library Equipment Support | Customer Support for ILS Solutions description: Submit a customer support request for help with ILS library kiosks, smart lockers, lending machines, and outreach solutions. image: https://www.internationallibraryservices.com/hubfs/ILS%20-%20Expanding%20Library%20Access%20-%20Anytime%20Anywhere%20%20-%20Featured%20Images%20(3).png --- [Skip to main content](https://www.internationallibraryservices.com/customer-support#main-content) [![ILS - International Library Services - Library Lending Book Vending Machines-Round Logo](https://www.internationallibraryservices.com/hs-fs/hubfs/ILS%20Round%20Logo-04.png?width=150&height=150&name=ILS%20Round%20Logo-04.png) ![ILS - International Library Services - Library Lending Book Vending Machines-Round Logo](https://www.internationallibraryservices.com/hs-fs/hubfs/ILS%20Round%20Logo-04.png?width=150&height=150&name=ILS%20Round%20Logo-04.png) ![ILS - International Library Services - Library Lending Book Vending Machines-Round Logo](https://www.internationallibraryservices.com/hs-fs/hubfs/ILS%20Round%20Logo-04.png?width=50&height=50&name=ILS%20Round%20Logo-04.png) ![ILS - International Library Services - Library Lending Book Vending Machines-Round Logo](https://www.internationallibraryservices.com/hs-fs/hubfs/ILS%20Round%20Logo-04.png?width=150&height=150&name=ILS%20Round%20Logo-04.png)](https://www.internationallibraryservices.com/?hsLang=en) - [Home](https://www.internationallibraryservices.com) - Show submenu for Our Products Our Products - [AutoLend](https://www.internationallibraryservices.com/autolend-library-kiosk-24/7-library-lending-machine) - [MediaLend](https://www.internationallibraryservices.com/en/medialend-library-media-vending-machine-secure-dvd-game-lending) - [LL6 Lending Library](https://www.internationallibraryservices.com/ll6-library-book-vending-machine-high-visibility-self-service-lending) - [Smart Lockers](https://www.internationallibraryservices.com/smart-lockers-for-libraries-flexible-pickup-returns-expansion) - [Outreach Ecosystems](https://www.internationallibraryservices.com/library-outreach-solutions-configurable-24/7-access-systems) - [Book Drops](https://www.internationallibraryservices.com/book-drop) - [Book Sanitizers](https://www.internationallibraryservices.com/book-sanitizer) - [Product Leasing](https://www.internationallibraryservices.com/leasing) - [Product Support](https://www.internationallibraryservices.com/customer-support) - [About Us](https://www.internationallibraryservices.com/about-library-outreach-kiosks-lending-machines) - [News & Insights](https://www.internationallibraryservices.com/international-library-services-blog) Open main navigation Close main navigation - [Home](https://www.internationallibraryservices.com) - Show submenu for Our Products Our Products - Our Products - [AutoLend](https://www.internationallibraryservices.com/autolend-library-kiosk-24/7-library-lending-machine) - [MediaLend](https://www.internationallibraryservices.com/en/medialend-library-media-vending-machine-secure-dvd-game-lending) - [LL6 Lending Library](https://www.internationallibraryservices.com/ll6-library-book-vending-machine-high-visibility-self-service-lending) - [Smart Lockers](https://www.internationallibraryservices.com/smart-lockers-for-libraries-flexible-pickup-returns-expansion) - [Outreach Ecosystems](https://www.internationallibraryservices.com/library-outreach-solutions-configurable-24/7-access-systems) - [Book Drops](https://www.internationallibraryservices.com/book-drop) - [Book Sanitizers](https://www.internationallibraryservices.com/book-sanitizer) - [Product Leasing](https://www.internationallibraryservices.com/leasing) - [Product Support](https://www.internationallibraryservices.com/customer-support) - [About Us](https://www.internationallibraryservices.com/about-library-outreach-kiosks-lending-machines) - [News & Insights](https://www.internationallibraryservices.com/international-library-services-blog) - [Contact Us](https://www.internationallibraryservices.com/en/contact-ils-talk-with-a-library-outreach-specialist) [Contact Us](https://www.internationallibraryservices.com/en/contact-ils-talk-with-a-library-outreach-specialist?hsLang=en) # ILS Library Technology Products and Services Customer Support ### We’re here to help keep your library technology products and services running smoothly. Whether you have a maintenance issue, a noisy machine, or a question about service or billing, we’re here to help. Use the form below to submit a support request for your ILS equipment, and our team will review it and get back to you as soon as possible. [![ILS Customer Support - Library Outreach Lending](https://www.internationallibraryservices.com/hs-fs/hubfs/ILS%20Customer%20Support%20-%20Library%20Outreach%20Lending.webp?width=740&height=740&name=ILS%20Customer%20Support%20-%20Library%20Outreach%20Lending.webp)](https://www.internationallibraryservices.com/customer-support)   ## What Happens After You Reach Out? 1. You'll get a confirmation that we received your support ticket. We'll review and troubleshoot your library’s support needs. 2. A library technology services support specialist follows up and keep you in the loop the whole time.  3. We solve your system problem ASAP with our nationwide service and maintenance team. 4. We've got your library technology products back up and running, your patrons happy, and you get to rate your service experience.  --- ## Prefer to Talk Directly? Email: support@internationallibraryservices.com Phone: (866) 883-0300 [![ILS-International Library Services-Library Lending Machines-Book Vending Machines Round Logo](https://www.internationallibraryservices.com/hs-fs/hubfs/ILS%20Round%20Logo-04.png?width=150&height=150&name=ILS%20Round%20Logo-04.png)](https://www.internationallibraryservices.com?hsLang=en) International Library Services provides library technology products and services for public, academic, school, and special libraries across the United States. 105 Pinnacle Point Drive Scottsboro, AL 35769 - - - - [Home](https://www.internationallibraryservices.com) - [Customer Support](https://www.internationallibraryservices.com/customer-support) - [Leasing](https://www.internationallibraryservices.com/leasing) - [About Us](https://www.internationallibraryservices.com/about-library-outreach-kiosks-lending-machines) - [Our Blog](https://www.internationallibraryservices.com/international-library-services-blog) - [Contact Us](https://www.internationallibraryservices.com/en/contact-ils-talk-with-a-library-outreach-specialist) - [Privacy Policy](https://www.internationallibraryservices.com/privacy-policy-international-library-services) ©2026 ILS, Inc. 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